Q: What are your office hours? If I need help when your office is closed, is there a number I can call?
A: Our office hours are Monday - Friday 8AM to 7PM MST (Arizona). At other times and on the weekends, please call 480-862-5381 or 480-862-5375.
We manage our own phones (no call centers here!), so when you call, you’ll always talk to someone who can actually get you the answers you need.
We’re always ready to help our customers - and if we can make your life a little easier, we won’t even mind if you call us during dinner.
Q: Do you ship outside the United States?
A: You bet - we ship internationally! We get many orders from around the world, and will always research the most cost-effective shipping method available for you.
Within the U.S. and Canada we ship via UPS, Fed Ex or the US Postal Service.
International shipments are subject to brokerage fees, duties and taxes assessed by each country.
Q: How quickly can you ship our system?
A: Our normal shipping schedule is same-day if we receive your order by 4:30PM Arizona time. Need next day, 2 day or 3 day delivery? We’ll research the least expensive shipping options to get your system where you need it – fast.
Q: How much does the Cobra equipment weigh?
A: The Cobra weighs 33 pounds. That includes the poles, pole pads, net, boundary line, stakes, protector cap, heavy duty carry bag that can be checked as luggage on the airlines. The boxed shipment is 36 pounds.
The Viper system weighs 29 pounds, and the boxed shipment is 32 pounds.
Q: What is the difference between the Cobra and the Viper Volleyball Net System?
A: The Cobra is our tournament rated system and is meant for anyone who wants more competitive, aggressive play. It's ideal for families that have children who are playing and will grow more competitive in the future. It is extremely durable and will handle any rough play.
The Cobra volleyball net system also comes with 3 official height adjustments - men's (8'), women's (7' 4"), junior's (7') and now has height adjustments for 2 additional exciting games - beach/grass tennis and badminton.
The Viper is a lighter weight system meant for casual family play. Don’t let “lighter weight” fool you – you’re still getting an incredibly durable net backed by a lifetime guarantee. The Viper comes with 2 volleyball height settings only – men’s and women’s (unofficial).
Both Cobra and Viper Systems come with LIFETIME WARRANTIES and both can be set up on the beach without sand kits.
Q: How do your nets stay up?
A: A little volleyball magic! The engineering of our patented ground anchoring system and Flex Pole Technology combine to produce the only volleyball, beach/grass tennis and badminton equipment that stays up without guy-wires, ropes or heavy steel plates and spikes in the playing zone.
Just hammer the specially engineered ground stakes with a 6 pound sledgehammer until they are solid in the ground or sand, slide the poles over the stakes, and tighten the net.
The poles won't fall down and the net stays tight.
Q: Can the Cobra or Viper equipment remain set up permanently?
A: Yes – we’ve had customers tell us they’ve left their nets standing through Hurricane Sandy, winters where snow piled as high as the net and summers out in the hot desert sun.
We even had customers tell us their nets were left standing for 4 years straight!
But for the longevity of your net, we recommend that you relax the tension on it by loosening the rope clamp and the stretch cords whenever it’s not in use. It’s simple to tighten the net when you’re ready to play.
Q: What if my backyard can't accommodate a regulation size 32 ft. wide net?
A: For people like yourself who don’t have the space in their backyard for a regulation size net (32 ft.), we order custom nets from our supplier, virtually every day.
Set Up Questions
Q: Do I need to use a sledgehammer?
A: The weight of a 6 or 8 pound steel head sledge hammer will ensure that the stakes are driven in solid in the sand or ground. Anything lighter weight or different (rubber mallet) won't work. The key to the technology is solid stake.
Q: Won't the stakes get damaged if I use a sledgehammer?
The system includes a heavy duty steel protector cap that goes over the stakes to protect them from "mushrooming" at the top.
Q: How far do I have to hammer the stakes?
A: Just until the stakes are solid in the ground or sand. This depends on the density of the ground or sand and varies by locale, but on average it's about 20 - 22 inches.
Q: How difficult is it to get the stakes out of the sand or ground?
A: It is very easy to take the stakes out. All you have to do is tap the stakes at ground or sand level with the sledgehammer, and they’ll slide out easily.
More questions? We have answers! Call any time at 877-586-2729. If we're not in the office call our cell phones - 480-862-5381 or 480-862-5375.